Global Pathfinder Enterprises - TourTangos.com

Effective Date: 12th May 2024

Global Pathfinder Enterprises is committed to providing excellent travel services to our customers. This refund policy outlines the terms and conditions for refunds on services booked through TourTangos.com, including holiday packages both domestic and international, domestic and international air tickets, hotels, visa services, cab transfers, travel insurance, train tickets and other related services.

General Refund Terms

1. Eligibility for Refunds:

   • Refund eligibility varies depending on the specific service provider (e.g., airlines, hotels, train tickets, holiday packages).

   • Refund requests must be submitted within the time frame specified at the time of booking.

   • All refund requests must be submitted in writing to our customer service team at support@tourtangos.com.

2. Processing Time:

   • Refund requests will be processed within 14-21 business days from the date of receipt.

   • The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

3. Refund Methods:

   • Refunds will be issued using the original method of payment.

   • For payments made via credit/debit card, the refund will be credited back to the same card.

   • For payments made via bank transfer, the refund will be transferred back to the original bank account.

Holiday Packages

1. Cancellation Fees:

   • Cancellations made 45 days or more prior to the departure date will incur a 10% cancellation fee.

   • Cancellations made between 30 to 44 days prior to the departure date will incur a 25% cancellation fee.

   • Cancellations made between 15 to 29 days prior to the departure date will incur a 50% cancellation fee.

   • Cancellations made 14 days or less prior to the departure date will not be eligible for a refund.

2. Non-Refundable Components:

   • Some components of the holiday package, such as specific hotel bookings and excursions, flight tickets may be non-refundable. These will be clearly indicated at the time of booking.

Domestic and International Air Tickets

1. Refund Eligibility:

   • Refund eligibility is subject to the fare rules of the respective airline.

   • Non-refundable tickets will not be eligible for a refund but may be eligible for a change fee.

2. Cancellation Fees:

   • Cancellation fees will be applied as per the airline's policy.

   • In addition to the airline's cancellation fee, TourTangos.com will charge a processing fee of INR 1,500 per ticket (International) INR 750 (Domestic).

 

 

Hotel Bookings

1. Refund Eligibility:

   • Refund eligibility is subject to the cancellation policy of the respective hotel.

   • Non-refundable hotel bookings will not be eligible for a refund.

2. Cancellation Fees:

   • Cancellation fees will be applied as per the hotel's policy.

   • In addition to the hotel's cancellation fee, TourTangos.com will charge a processing fee of INR 1,000 per booking.

Visa Services

1. Refund Eligibility:

   • Visa service fees are non-refundable once the application has been processed, regardless of the outcome of the visa application.

   • In the event of a visa application rejection, the visa fee will not be refunded.

   • In addition, TourTangos.com will charge a service charges of INR 750 per visa.

Cab Transfers

1. Refund Eligibility:

   • Refund eligibility is subject to the cancellation policy of the respective cab service provider.

   • Cancellations made less than 48 hours prior to the scheduled pick-up time will not be eligible for a refund.

Travel Insurance

1. Refund Eligibility:

   • Travel insurance policies are subject to the terms and conditions of the insurance provider.

   • Policies may be refundable within a specific cooling-off period, typically 7-10 days from the date of purchase, provided no claims have been made.

Additional Information

1. Force Majeure:

   • Refunds may not be provided for cancellations due to unforeseen circumstances or force majeure events, including but not limited to natural disasters, pandemics, or government travel restrictions.

2. Contact Information:

   • For any questions or assistance regarding refunds, please contact our customer service team at support@tourtangos.com or call us at +91-7701946090, 9625949785.

By booking with TourTangos.com, you acknowledge and agree to the terms and conditions of this refund policy. We strive to provide clear and transparent policies to ensure your travel experience is seamless and enjoyable. Thank you for choosing Global Pathfinder Enterprises and TourTangos.com.